Our Policies
Transparency and clarity in how we serve you
Shipping Policy
Overview
At ScentPapa, we strive to deliver your favorite fragrances to your doorstep as quickly and safely as possible. This policy outlines our shipping processes, timelines, and other important information.
Key Information
Processing Time
- Orders are processed within 24 hours
- Processing time excludes weekends and holidays
- You'll receive tracking details via email
Delivery Timeline
- Metro Cities: 3-5 business days
- Other Cities: 5-7 business days
- Remote Areas: May take up to 10 days
Shipping Coverage
We currently ship to all major cities and towns across India. However, some remote locations might have limited shipping options or extended delivery times.
Currently, we do not ship to:
- International locations
- Andaman and Nicobar Islands
- Lakshadweep
Shipping Partners
We work with India's leading courier services to ensure reliable and timely delivery:
- BlueDart
- DTDC
- Delhivery
Shipping Protection
All our shipments are properly packed and secured to prevent any damage during transit. Each order is:
- Insured against loss or damage
- Packed in damage-proof materials
- Tracked end-to-end
Important Notes
- Delivery times may vary during peak seasons or due to unforeseen circumstances
- Orders placed after 2 PM will be processed the next business day
- Tracking information will be provided within 24 hours of dispatch
- For any shipping-related queries, please contact our customer support
Contact Information
For any questions about our shipping policy:
support@scentpapa.com