Our Policies
Transparency and clarity in how we serve you
Cancellation & Refunds Policy
Overview
We want you to be completely satisfied with your purchase. This policy outlines our guidelines for order cancellations and refunds. Please read this carefully to understand your rights and our responsibilities.
Key Information
Order Cancellation
- Cancel before order is shipped
- Full refund for valid cancellations
- Instant cancellation processing
Refund Process
- Processed via Razorpay
- 3-7 business days for reflection
- Original payment method used
Cancellation Timeline
Orders can be cancelled during these stages:
- Immediately after placing the order
- During order processing
- Before the order is shipped
Important Note:
Once an order has been shipped, it cannot be cancelled. In such cases, you may need to follow our return process after receiving the product.
Refund Policy
Our refund process is designed to be straightforward and transparent:
- Refunds are processed through Razorpay payment gateway
- The amount is refunded to the original payment method
- Processing time: 3-7 business days
- Bank processing time may vary depending on your bank
Non-Refundable Cases
- Products that have been opened or used
- Damaged or tampered products
- Products without original packaging
- Items marked as non-returnable
How to Cancel or Request a Refund
To cancel your order or request a refund:
- Log in to your account
- Go to Orders section
- Select the order you wish to cancel
- Click on the "Cancel Order" button (if available)
- Follow the prompts to complete the cancellation
Need Help?
If you need assistance with cancellations or refunds, please contact our customer support team at support@scentpapa.com
Contact Information
This policy was last updated on 7/9/2025
For any questions about our cancellation and refund policy: