Our Policies
Transparency and clarity in how we serve you
Privacy Policy
Overview
At ScentPapa, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
Email Address
Used for account creation, order confirmations, and communications
Phone Number
Required for order delivery and important updates
How We Use Your Information
- Order Processing: To process and fulfill your orders, send order confirmations and updates
- Communications: To send important service-related announcements and updates
- Marketing: To send newsletters and promotional offers (with your consent)
Payment Information
We use Razorpay, a secure payment gateway, to process all payments. We do not store your payment information on our servers.
Note:
For information about how Razorpay processes your payment data, please refer to Razorpay's Privacy Policy.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Secure SSL encryption for data transmission
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Delivery partners (for order fulfillment)
- Payment processors (Razorpay)
- Service providers who assist in operating our website
Any third-party service providers we work with are bound by confidentiality agreements and are not permitted to use your personal data for any other purposes.
Your Rights
- Request access to your personal data
- Update or correct your personal information
- Opt-out of marketing communications
- Request deletion of your personal data (where applicable)
Contact Us
For any questions about our privacy policy or to exercise your rights:
Last updated: 7/9/2025